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On January 25, some customers who want to use SpaceX Satellite Internet service said that after paying a deposit of US $100 nearly a year, they have not received any information about when to install the equipment and use the satellite internet service, and there is no question of applying for a refund, Star chain seems to have "no customer service at all" < p > Morgan pace's father is 70 years old and lives on a cattle farm in Northern California. Pace has always wanted to install broadband for his father < p > in February last year, pace signed a contract with SpaceX's star chain service and paid a deposit of $100 two months later < p > "months have passed and I haven't received any news," pace complained < p > Pace said that he checked his star chain account and found that if he applied for a refund, he might have to queue up again. He said that there was no contact number for star chain customer service on SpaceX website < p > after waiting for 10 months, pace finally couldn't help applying for refund of the deposit < p > Pace said: "I think Elon (MuSK) is a very smart person. I hope everything goes well for him, but I think the customer service he provides for the star chain doesn't exist at all." < p > more than a dozen consumers who have paid the deposit have been waiting for the satellite internet service of the satellite chain for nearly a year. But so far, they haven't received the message of when the star chain service can be used in their region and whether the equipment has been shipped < p > these people booked the star chain service around February last year. Nearly a year later, many people asked SpaceX for a refund because they didn't respond < p > Jason Kirkpatrick, who lives in Michigan, said he spent $100 on the star chain service last March, but because there was no news from SpaceX, he decided to apply for a refund in December < p > Kirkpatrick said that when he logged into his star chain account, the account showed that SpaceX had returned his deposit. However, Kirkpatrick said he had never received the money. Kirkpatrick added that he could not contact SpaceX to remind them of the problem < p > Kirkpatrick said he felt his money had been "cheated" by SpaceX. "I don't understand how a company can take customers' money without providing services," he said < p > Scott Alexander, another star chain customer, said that he had been waiting for star chain equipment for nearly a year < p > he said: "since then, I have only received emails with general excuses, nothing more than the epidemic and supply chain problems." < p > SpaceX sent an email to customers who booked the star chain service last year to apologize for the delay in equipment delivery, and said that the global chip shortage slowed down the production speed of star chain equipment < p > Alexander said that his neighbor ordered the star chain service three weeks earlier than himself and has now received the equipment < p > SpaceX announced in August last year that the global chip shortage caused delays in the production of user terminals < p > Keith Bosse paid a deposit for the star chain service on February 25 last year. The query results show that his order will be postponed from the middle and late 2021 to the first quarter of 2022 < p > boss complained, "they can all go into space. At least send me a message by email?" < p > Troy dub é, who lives in Canada, paid a deposit of $129 for the star chain service at the end of February last year. So far, he has not been able to get in touch with SpaceX. He said that Bell Canada can now provide broadband services in the area where they live, so "it will be a question of who can provide faster services for me first." < p > Dube thought it might be useful to contact SpaceX. Because eight months after ordering the star chain equipment, others near his residence have received the star chain equipment < p > but Dube said, "at present, I have no choice but to wait." < p > some customers said that SpaceX no longer heard from them after they booked the star chain service. Last September, it was reported that customers complained frequently because they could not know when to receive the star chain equipment < p > musk recently said on twitter that the satellite chain service has more than 1400 satellites in orbit. (Chen Chen) < / P > < p >

2023-03-22 10:04:49