Share the QR code < / P > < p > with friends and circles of friends < / P > < p > < p > < p > 16 current and former employees of Apple's retail, support and sales team recently accepted the American technology media theverge to expose the "miserable life" of Apple's front-line employees, including poor working conditions, low salary, excessive pressure, and some even committed suicide. In addition, these employees' complaints about working conditions and salary have been largely ignored If you ask Jimmy Bailey how his best friend mark calivas died, his answer is very simple: "Apple killed him." calivas is regarded as a health expert in Apple stores, but he himself fell into serious depression, so he was forced to take sick leave and finally committed suicide. Bailey said: "this is not caused by external life. Working at Apple is the culprit." < / P > < p > calivas's mother died when he was very young, and his father didn't care much about him. In March 2013, calivas joined the apple South Point store in Durham, North Carolina. Working here made him feel very comfortable and said he had found self-esteem and a sense of mission. Then the store hired a new manager: a smart, data-oriented woman. According to Bailey and another former colleague, if you are on her side, you can get a good job arrangement, have the opportunity to participate in special projects and get a promotion. Otherwise, "you will be severely punished" < p > in everyone's opinion, calivas never sided with the manager. A former colleague explained: "she told me that she hated calivas. She kept saying that calivas was not good enough and didn't give him the opportunity, even though the latter had done his best." calivas's confidence began to weaken in the years under the manager. According to his close friends, he felt bullied by the manager. In 2021, he took sick leave to deal with depression < p > Bailey and two former colleagues said that although there have been many human resources complaints against the manager, nothing seems to have changed. "I filed three or four complaints myself and participated in at least six investigations," said a former colleague. Finally, the employees lost hope. Obviously, no one in Apple's office was willing to hold the female manager accountable < p > but in response to a request for comment, apple spokesman Nick Leahy said: "We are always firmly committed to creating and maintaining a positive and inclusive workplace. We take all issues seriously. Whenever someone asks a question, we will conduct a thorough investigation. Out of respect for any relevant personal privacy, we will not discuss specific employee issues." < / P > < p > working for six years with an hourly salary of less than $21 < / P > < p > this story illustrates a potential common problem faced by Apple front-line employees. When problems arise, such as bad managers, low salaries, unsustainable job shocks, many employees say they have no one to turn to. A former employee said: "The company's decision-making is based on what they think is feasible in the exclusive store, rather than consulting the suggestions of front-line employees." < / P > < p > calivas's story also exposed the complaints of many Apple employees, who called Apple employee relations (i.e. human resources) The team is more concerned about how to protect the company than the employees. But the situation of Apple's front-line employees may be worse. The employees interviewed said that although apple is very concerned about customers, it puts the interests of retail and customer service personnel last. < / P > < p > American media interviewed 16 current and former employees of Apple's retail, support and sales team, who claim that they are satisfied with working conditions and Compensation complaints are largely ignored. Some people say that they are more managed by algorithms and systems than real people, which makes it difficult for them to get comprehensive help. They all noticed that although they were full of confidence in Apple's mission when they first started, they immediately found that the company's corporate values collapsed among front-line employees

At the apple store, almost every shift starts in the same way: an employee selects a sentence from Apple's Creed and talks about how it applies to the day's work: "We are here to enrich our life. We help dreamers become doers, expand people's potential and do the best work in our life. In the best state, we give more than we take." < / P > < p > employees say it's easy to tell who wants to be promoted because they will choose to "turn dreamers into doers" This sentence and discuss how Apple's devices help customers do this. However, not every retail employee believes it. A current retail employee in Pennsylvania said, "people become emotional. You can see that when people want to get a promotion, they really immerse themselves in these things. All this is just to cater to the company." < / P > < p > part of the problem is that the salary is too low. According to Glassdoor, an employment agency, the average hourly salary of Apple retail employees in the United States is between $19 and $25. This is not low in the retail industry, but it may be a headache for employees who want to establish a career in the technology giant. Many people say that after six years of working in the company, he They earn less than $21 an hour. < / P > < p > then there is how to evaluate the performance of retail employees. In specialty stores, apple uses a called "net recommendation value" To observe employees' performance. After customers leave, they sometimes receive a survey asking them to evaluate the overall feelings of their employees and specialty stores. < / P > < p > deal with angry customers 8 hours a day < / P > < p > "net recommendation" Low scores are often related to factors beyond the control of employees, such as too little inventory or too long waiting time. But these factors make customers leave a bad impression on employees. A current employee in Pittsburgh said: "no one in the company thinks we have positive intentions. They always think you are a child in trouble and you are making excuses." These surveys are designed to allow customers to judge whether the store services meet Apple's standards in a consistent way, but they always put customers above the interests of employees. < / P > < p > this can be particularly frustrating when the problem originates from apple. In 2017, apple customers using older iPhones realized that if they replace their mobile phone batteries, their mobile phone performance will be significantly improved Improve. This will soon become a success ?
2023-03-22 10:04:47