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Use wechat scan QR code < / P > < p > to share with friends and circle of friends < / P > < p > news on February 7, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=vivo "> vivo < / a > announced to upgrade the" 2021 care service plan "to focus on the elderly and help them bridge the digital divide. Among them, vivo new year care service plan was launched on January 22, covering more than 800 homes nationwide_ blank" href=" https://news.163.com/news/search?keyword=%E5%94%AE%E5%90%8E%E6%9C%8D%E5%8A%A1%E4%B8%AD%E5%BF%83 "> after sales service center < / a >, supported by more than 2000 engineers. With the rapid development of information technology, online shopping, appointment registration, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%A7%BB%E5%8A%A8%E6%94%AF%E4%BB%98 "> mobile payment < / a > makes most people enjoy the convenience of smart life, and also makes some elderly people trapped by" code "and" network ". As early as 2019, vivo published the book "intelligent < a target ="_ blank" href=" https://news.163.com/news/search?keyword=%E6%89%8B%E6%9C%BA "> mobile phone < / a > quick Dictionary of mobile phone use" is disassembled from three aspects: daily use of mobile phone, photo taking method and wechat application. In the offline service center, vivo also arranges professional service personnel to provide patient guidance for the elderly, such as demonstrating how to use the built-in "mutual transfer" function of vivo mobile phone to back up or transfer data. < / P > < p > if the elderly are illiterate or don't like reading the quick dictionary, vivo has prepared "expert one-to-one service" to enable them to communicate with engineers directly on wechat and solve the problem of using the machine online. For some elderly people who don't know how to use wechat or don't like to add strangers as friends, vivo provides a nationwide 400 hotline and online customer service to answer questions all day long. In addition to solving the problem of using computers, vivo has carried out new year care activities in more than 200 service centers across the country, including inviting the elderly to eat dumplings, writing couplets, playing games to win gifts, and receiving gifts. (quiet)

2023-03-22 10:04:27